Pretty much all Centrelink payments are now currently being compensated by the SAP-dependent payments system developed less than Expert services Australia’s large welfare payments infrastructure transformation (WPIT) application.

Chief transformation officer Charles McHardie informed a senate inquiry into the latest ability of the Australian Public Support (APS) that the centralised system was dealing with nearly ninety % of payments.

“We’re just about to touch ninety % of our Centrelink payments currently being compensated by that new Payment Utility,” he said on Tuesday.

Payment Utility has been developed about the earlier three yrs as aspect of the billion dollar-furthermore WPIT overhaul to switch the payments ability in the legacy revenue safety built-in process (ISIS).

Expert services Australia started out applying the S/four HANA system for the Tasmanian Freight Equalisation Plan in July 2019, offering payments in genuine time by means of the New Payments System.

Use of the process ramped up considerably in September 2020, when the parenting allowance became the initial Centrelink payment sort to be sent by the system.

That was adopted by a next and larger sized payment cohort – the age pension – about 6 weeks later on in November 2020.

In the long run, the system, which has been designed as a white-label company, will extend over and above welfare payments to other Expert services Australia shipping and delivery places these kinds of as Medicare and Boy or girl Support.

With pretty much ninety % of payments now currently being compensated by Payment Utility, McHardie said the agency’s massive IT workforce would before long be ready to get the job done on other SAP-dependent initiatives like GovERP.

“Shortly we’ll be ready to start winding off some of the workforce that labored on the [Payment Utility] application to be ready to dietary supplement the get the job done in the GovERP application,” he said.

Expert services Australia assumed obligation for the develop of GovERP before this month, with all-around seventy five APS employees and one hundred twenty five contractors coming across from the Office of Finance.

GovERP, which will also be developed applying SAP’s S/four HANA system, is envisioned to consolidate the company and economic devices utilized in 6 shared products and services hubs.

McHardie said a significant factor in the government’s conclusion to change the venture to Expert services Australia was its workforce of SAP industry experts, which it has developed up because 2017 as aspect the Payments Utility venture.

“Services Australia now has the greatest SAP workforce in the Southern Hemisphere, and we drove about 500 SAP certifications into our APS workforce… from 2017 up until finally now,” he said.

“That has allowed us to properly carry on to produce SAP initiatives that are managed and sent by a SAP workforce that is led by public servants, supplemented by contractors.

“And it is also a single of the explanations that Expert services Australia was picked to direct the GovERP across authorities.”

McHardie extra that the “blend” of APS employees and contractors doing the job on the venture would transform in the coming months as employees from the Payment Utility application had been freed up.

“We’ll be bringing to bear a lot more of our APS workforce in opposition to this,” he said, introducing that there had been also procurements for devices integrators underway that will transform the “mix”.

Centrelink entitlements engine reaches structure review

McHardie also utilized the listening to to supply an update on Expert services Australia’s progress with the Pega-dependent entitlements calculation engine (ECE) alternative that Infosys is creating.

The ECE will switch the present alternative embedded in Centrelink’s legacy ISIS, which is utilized to determine eligibility for welfare recipients and how much to pay back them. 

Earlier this calendar year, Expert services Australia renegotiated its contract with Infosys to permit for closer preparing and monitoring of the develop section, which noticed an present $142 million contract changed.

McHardie informed the inquiry that the ECE develop is now in “program increment zero”, with remaining tests underway in the leadup to vital structure review on August thirteen for age pension payments.

 “Age pension is the significant a single that we’re focused on at the instant, and that will give us a level of surety that the calculations that have been produced in the Pega ECE match what is coming out of the outdated legacy ISIS process,” he said.

“So we’re sweeping across all of the use situations that sit inside of the age pension application to get that level of surety, so that completes on August thirteen.

“At the very same time, the aged treatment develop applying the Pega system is underway and we’ll begin end-to-end tests on that system in September this calendar year.

“Then we have received a total year’s value of get the job done before we go live in September 2022 for the entitlement calculations in the aged treatment application.”

McHardie extra that when the ECE is verified in individuals two application, Expert services Australia would then go on to other places these kinds of as revenue help payments in the Veterans Affairs portfolio.