RingCentral has produced it doable for consumers to program and make phone calls and retrieve speak to information and facts in Salesforce.
The Salesforce integration, announced this 7 days, removes the have to have to down load a separate RingCentral application. As an alternative, consumers can now obtain RingCentral expert services from their account, speak to and direct tabs in Salesforce.
The expert services include things like in-application contacting and SMS messaging. Shoppers will also be equipped to retrieve speak to information and facts with on-screen pop-ups and program phone calls.
RingCentral has concentrated for a extended time on having its cloud-centered contacting and SMS messaging attributes into buyer connection management computer software like Salesforce. RingCentral has APIs for that function. In 2019, it introduced prebuilt widgets to make it less difficult for consumers to embed RingCentral in small business programs.
“With RingCentral’s concentrate on becoming an API-to start with platform, they were equipped to generate deep and powerful integrations in the Salesforce workspace that reduce friction and increase data movement for workers,” said IDC analyst Wayne Kurtzman.
RingCentral has been growing the abilities in its UC and collaboration platform. In December, the corporation obtained AI speech analytics corporation DeepAffects. The technological innovation analyzes speech in telephone and video phone calls to gauge the efficiency of meetings and how people felt about them, analysts said.
Salesforce encourages other people to integrate with its platform to grow to be a a person-prevent store for controlling income and buyer support operations. In December, Salesforce took a stage toward overhauling its collaboration expert services by announcing designs to acquire Slack. It expects to entire the transaction by the finish of July.
Lifesize names Kim Niederman as new CEO
Lifesize has named Kim Niederman, former president of 8×8, as the video company’s CEO.
Lifesize announced this 7 days that it will substitute former CEO Craig Malloy with the 30-calendar year veteran of the communications technological innovation business. Niederman served as an government at Cisco and Polycom.
Lifesize said Niederman will direct “the next section by the corporation to build an finish-to-finish business conversation providing.” That will include things like Lifesize’s just lately obtained speak to-middle-as-a-support small business.
In 2020, Lifesize entered the industry with the acquisition of Serenova. This thirty day period, it hired a basic manager for its speak to middle goods.
Lifesize has said it wants to build a entire unified-communications-as-a-support suite. Currently, the company’s merchandise portfolio lacks an IP telephony system and messaging platform.
Fuze gets tech patent
Cloud communications corporation Fuze has obtained a patent for a technological innovation that detects community connectivity problems centered on buyer data.
Fuze announced this 7 days that the U.S. Patent and Trademark Business issued the patent on Jan. 26.
Following detecting a connectivity difficulty, the patented technological innovation employs AI and information and facts about buyer site and components to increase audio and video good quality.
Fuze has taken a proactive method to community connectivity. The corporation wants to spot and address conditions that could direct to problems right before they manifest, officers said.
“We know that the business cannot afford downtime thanks to connectivity,” said Rob Scudiere, president and chief operating officer at Fuze, in a statement.