Intermountain Healthcare relies on virtual hiring to fill CIO role

Intermountain Healthcare will be onboarding a new CIO at the finish of this thirty day period, producing him the first senior government to be hired nearly by the healthcare organization.

Ryan Smith will consider in excess of for longtime Intermountain Healthcare CIO Marc Probst, who declared his retirement previously this calendar year, right before the COVID-19 outbreak and the mandates for nonessential staff members to function from household. With remote function in total swing, Dan Liljenquist, senior vice president and chief tactic officer at Intermountain, mentioned the healthcare method had to rely solely on virtual selecting to pick its new healthcare CIO.

Smith is a known entity to the healthcare organization. He served in IT leadership roles at Intermountain for 19 several years from 1994 to 2013. But the selecting team felt his 5 several years as CIO at Banner Wellness in Phoenix and, a lot more not long ago, his two several years as senior vice president at Wellness Catalyst, an analytics software package and services company in Salt Lake Metropolis, most effective geared up him for the place.

Smith will commence his new part June 29 the same way he was hired: nearly. Smith mentioned the virtual selecting approach has been “very different” from the classic recruiting approach he’s utilized to.

“Generally, you would fly in for your on-web-site job interview with key executives in a formal placing,” he mentioned. “It’s a peculiar emotion to put on a total match, gown shirt and tie to only stroll to another room in your household for an interview the place you are the only 1 bodily in the room.”

Onboarding a CIO throughout a disaster

But heading by way of the virtual selecting approach had its benefits for Smith. It produced him comprehend the importance of video conferencing know-how — both the criticality of it running easily and the new challenges it offered this sort of as producing guaranteed the background is proper for the meeting.

Soon-to-be Intermountain Healthcare CIO Ryan SmithRyan Smith

And, Smith mentioned, with each and every job interview he grew a lot more comfy with the virtual selecting approach.

“Coming out of every single spherical of virtual interviews, I was surprised at just how substantially a lot more comfy and down to earth the conversations felt,” he mentioned. “There are absolutely some benefits to this type of interviewing, when also posing some new challenges.”

Liljenquist mentioned the Intermountain Healthcare selecting team utilized know-how to find and job interview finalists for the CIO part, even when it arrived down to ultimate variety.

It’s a peculiar emotion to put on a total match, gown shirt and tie to only stroll to another room in your household.
Ryan SmithIncoming CIO, Intermountain Healthcare

“All of us know Zoom and Webex and Microsoft Teams better than we at any time believed we would,” he mentioned.

Liljenquist mentioned Smith will be utilizing those people same equipment to connect to and guide his team. Whilst Smith mentioned it will be different starting off his new part remotely, he sees his current associations with team customers from his time at Intermountain as an gain. He is also setting up for a remote commence as CIO to arrive with challenges, specifically with “rounding,” the place he would commonly meet up with with companies and examine in person what know-how is doing the job and what needs to boost.

As portion of the ultimate variety for the new CIO, Liljenquist mentioned Intermountain demanded Smith and other finalists to give a virtual presentation on what wellbeing IT would look like publish-COVID-19.

Intermountain Healthcare senior vice president and chief strategy officer Dan LiljenquistDan Liljenquist

In his presentation, Smith mentioned he centered on new realities the healthcare marketplace will confront in the coming months, this sort of as reductions in health care care, the continuation of remote function, improves in electronic expectations from individuals and improves in merger and acquisition activity across the marketplace.

“We talked about advisable approaches for leading the IT team in addressing this new ordinary, entailing company alignment and partnership, innovation, accountability, transparency, purchaser aim and fiscal responsibility,” Smith mentioned.

In a information release, Intermountain Healthcare mentioned Smith will guide the care transformation information and facts methods team, when partnering with others to “carry out revolutionary electronic, info and know-how platforms and options” that align with the organization’s strategic objectives.

“There is certainly never ever been a time in our marketplace when there’s been this sort of a fantastic dependency on the IT organization’s potential to be versatile, to promptly innovate and to push effects in quick intervals of time,” Smith mentioned. “I feel most of the strategies I had in intellect coming into this chance are even now relevant, but the priorities could want to shift provided the mother nature of the atmosphere we find ourselves in.”